Hello!
We're glad that you asked! We would like to share the following information with you in hopes that it will provide you some clarity.
Here are some scenarios:
- You need a replacement card.
- If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response).
- New address? You will need to talk to a live agent to update your address.
- Note: We've heard reports of dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again.
- Your account has been closed.
- Contact the IRS, they have information on how the stimulus will be delivered to you.
- You did not receive a stimulus.
- Contact the IRS, they have information on how the stimulus will be delivered to you.
Additionally, TurboTax and Green Dot do not have any information regarding your stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus.
Hope this helps!
