After you file

I still have not received mine. When I checked the irs site, it states that my first payment was deposited in April, the 2nd deposit , states  we don’t have enough info on this yet ( we are working on it ) or you aren’t eligible  for payment. This is not correct. I am eligible for payment. My bank account is active. What the heck! I really need this money. Everyone else I know has received this payment.