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After you file
I found this posted about 15 minutes ago under the same question from another person:
Ok so after calling and SPEAKING TO A LIVE PERSON Lol its green dot holding funds due to the fraud that's been going on!!!!! So there doing a identification check for funds once we're clear funds will be back on !!! We don't need to do anything as far as call n check in there doin it all on there own...once clear we can spend again !!! It's my money and I need it nowwwww
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‎June 24, 2020
8:29 AM