I have filed my returns through TurboTax since 2017--attempting to obtain my 2017 return, but 2017 is not showing up as an option to download at all. How do I find it?

I have the receipt in my old emails showing that I used TurboTax to file for 2017, so I know I"m not just using the wrong software. It popped up as an option to download while I was looking at the website from my phone--then when I attempted to get onto my laptop, it disappeared and is no longer an option to view. I can see 2018 and 2019, but not 2017. I attempted the IRS website, but I need state, not federal.