I made certain to not use a mobile device as I needed the document to get mortgage preapproval. However, full disclosure, it was a chrome book. I wonder if the web browser is an issue? I was using chrome. But definitely logging out and back in again did solve the issue for me and I could see the options on the task bar to the left, rather than them just trying to get me to file my taxes for the 2020 hellyear.
