I rec'd the same letter and have tried daily, multiple times to get through without success. I am NOT due a refund, they didn't have any issue cashing the check I included with the return. If there is a danger of ID theft, then I appreciate their efforts, however, not being able to get through for 3 weeks is rubbish. I guess both my husband and I will have to take time off of work (not ideal in the current climate) and go into a local office, if anyone there will answer the phone and set up an appointment. So frustrating.
