Thanks for the info on how to reach an actual person.
I called shortly after 7:30am & got through to a person in about 20 minutes. That person researched my return & told me that my return was selected for identity verification. A letter was to be sent to me with a control number and a URL where I could submit the control number, verifying that I indeed filed the return electronically.
Except I never got any such letter.
I was further informed that since the return was not validated, it was archived. I was then transferred to another department to handle identity validation.
After another 30 minutes on hold, I was told that my return was NOT archived, but it also wasn't being processed. After verifying basic information, I was asked to provide information from my 2018 and 2019 returns (including information from W2s, so get those handy as well). Once I provided the requested information, I was told my return would be released to be processed which may take up to 9 weeks to complete.
Oh and the letter I was supposed to get? The representative said that IRS records show that it was never sent due to "Covid-19 shutdown issues". So I guess it would have sat in limbo until I made the effort to provide enough information to satisfy the id validation requirements.
Whew! Now I just have to wait to see if/when it actually gets processed. At least the IRS representatives were courteous and sympathetic about it ... I wouldn't want that job right about now. 🙂
