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After you file
It's for an employment background check. They are trying to verify my past employment. They ran into a roadblock, either the employer didn't respond, or something else. But they asked me to provide W2s to prove that I worked there.
I know that TTax only stores the W2 info, not the actual W2. But rather than climb up in the attic and root around in some dusty boxes for the original paper, I knew that I could produce a facsimile of a W2 in TTax. Hopefully that will be good enough for the employment verification. If not we will get dusty in the attic.
BTW, I called tech support and they solved the problem. It was somewhat complicated but the person on the phone was able to find the details about one particular file (something.js) that had to be deleted. Once we did that the program came up, I was able to produce a full PDF file with every single form in it, and I am happy.