I started my 2019 taxes a month or so ago using Turbotax. I logged in the other day to finish and it was gone. How can I access the information already entered?

I requested this same thing on Friday and my account was restored, however I was at work at the time and the information I needed to enter was at home. WHen I tried to log back in from home I was no longer able to access my 2019 tax return to finish it. Can this be restored to submit?