@ Lab840 wrote:
I cant get a hold of anyone to speak to and these websites and voice operated phone systems are getting me nowhere.
"When I look online it says still being processed."
Look online at what? Are you referring to the IRS "Where's My Refund" tool at https://www.irs.gov/Refunds ?
If the IRS "Where's My Refund" tool says your return is still being processed, then it sounds like they received it. If you used Online TurboTax, you can also check to be sure the efiled return was accepted. Log in and at the Tax Home, scroll down to "Your Tax Returns & Documents", expand that section, and choose tax year 2019. It should show the status. If efiled, I suspect it will say "accepted", or else it wouldn't show up in the IRS "Where's My Refund."
I can tell you how to hopefully reach a live IRS agent. The Coronavirus situation has hampered the IRS customer service, but here is the normal method to get through the IRS phone tree to reach a live IRS agent when they are operating smoothly, and I'll also tell you below how to reach the IRS Taxpayer Advocate Service, if needed. They are especially prone to help if you have a hardship, such as your health insurance situation. So if you can't reach the IRS, or if they are not helpful, contact the IRS Taxpayer Advocate Service.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
