This is the exact reason I'll never be a turbotax customer ever again. I have been for 6 years straight and they put us all in bed with this slightly criminal enterprise. It has been next to impossible to make any changes to my account. I have the unfortunate luck of having moved just after filing my taxes and changing my address has been impossible with them. I simply want to get my money out of my account and cannot so far. The only solution I can attempt to do is to ask for a replacement card and have it sent to my old address, hoping that it is forwarded to me by the USPS.
