Updated instructions:
Call the IRS at 1-800-829-104 between 7 AM - 7 PM local time Monday-Friday
- Choose # for language preference, then listen for brief recorded message about refunds.
- When prompted, choose option 2 for "personal income tax" (DO NOT choose option 1, "Refund" or you will be sent to an automated line/message and have to start over)
- Next, press the following sequence in order - 1, 3, 2
- You will then be asked to enter your SSN or EIN twice. DO NOTHING - JUST WAIT until new menu options are presented.
- Then, press 2, 1, 3 (bolded options are new/different from what is posted above)
Unless call volume is excessive (at which point you will hear a recording and be disconnected), this sequence will put you in queue for an agent to assist with providing details of an existing payment or installment arrangement.
Note: The estimated time to wait is WAY off. I got through 3x and the actual time to speak to an agent was 2-3x the estimated wait time for each call (shortest wait 35 mins, longest 43 mins) I would allow for an hour min to complete each call, including wait time. As others have said, you will have to be patient and likely call multiple times until you get someone who is willing, able and knowledgeable enough to assist you.
