Good news - I received my refund via direct deposit 10 days after my phone call with the IRS!
Because I didn't receive the letter, I was able to verify my ID via phone, but that was after the second 45 minute hold. Strangely enough, I received a follow-up letter regarding verifying my ID three days AFTER I received my refund. There was an option to verify online, so I logged in to see if I needed to re-verify my ID but my record could not be found. I hope that was because I had already verified via phone. Regardless, I have my refund and I'm very happy!
Good luck!
