The instructions above are for the CD/DVD version, not the Online version, since it mentions the File menu in top left corner and "Save As." I, too, am skeptical that this FAQ would solve this, since it's too simple a "solution".
But so far, that is the only FAQ they have. I merely posted it since it was published. I have been informing Moderators about this issue and have been trying to get one to enter this thread.
