I'd suggest that you contact TurboTax Customer Support during business hours to discuss this with a Support agent. You may need to ask to speak to a higher-up in order to make your case. In any case, Support will be the place to begin. I'm sharing info below that will instruct you on contacting Support. NOTE: When entering your subject matter, don't use the word "refund". Instead, use the words "billing issue". Good luck!
"What is the TurboTax phone number?"
https://ttlc.intuit.com/replies/3300041
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
