Turbo tax is a scam

I have used TurboTax several times and this time I have had nothing but issues that cannot be resolved by the people that I have paid to take care of my taxes and now I find out are actually supported by the areas and are a branch of the IRS therefore I am very upset that I was duped into paying for tax services that do not do anything for me. And that I am completely eligible for free tax services via the IRS/intuit but no one at your company and nothing made sure I was aware of that. And when it comes to representing me and answering my questions when it comes to my taxes and our ass TurboTax is completely useless and cannot answer any of my questions so I still have not received my refund and still have no idea why although the treasury department website shows that everything has been accepted. I would not recommend this service to anyone and will positively discriminate against TurboTax in the future.