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After you file
What did you purchase in March--a software download or a CD? And did you buy it directly from TurboTax?
If you purchased a software download from TurboTax, it should have been retrievable immediately after purchasing at this link below (if you are in the correct account from which you purchased it.)
https://shopping.turbotax.intuit.com/app/downloads/
If it's not there, we can tell you how to look for multiple accounts, and if necessary, how to get help from TurboTax Customer Support. Or did you purchase a CD?
‎September 8, 2020
6:53 PM