3 months no refund yet?

I had to mail in because I used the non-filer IRS portal.  I selected direct deposit.   It's been over 3 months and no status of any kind when I check "where's my refund".  Months ago Intuit recommended to wait for the IRS to come out with a solution for someone stupid like me using the nonfiler option. This is madness!     Would it be nice if IRS can accept PDF forms?