@ jsnlomberg wrote: "I've tried using the "Where's my refund?" tool several times, but it keeps coming up with a weird error and not finding any evidence of my filing."
I don't know what the "weird error" is and why you are getting it, but as you mentioned the WMR tool is down 9/5-9/8. Did you look at your actual return and use the refund amount on your Form 1040, Line 21a? And did you try the IRS refund hotline I provided? I don't know if the hotline is working this weekend or not, but it's fast and easy to try. After the holiday weekend, if still unsuccessful, you can phone the IRS and ask a live IRS agent about it.
Due to the Coronavirus, some of the IRS call centers had been closed for several weeks, some are now operating with reduced personnel, and others are gradually opening back up. Users have been reporting that they are finally now reaching someone. But it may not be easy. Here is the normal method to reach a live IRS agent when they are operating smoothly.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
