Same here -- I filed my 2019 early April and received a refund shortly thereafter. Clearly, the IRS has my info.
I called [phone number removed] and talked to an agent who told me straight off the bat that she had no access to taxpayers accounts and I was not allowed to give her my SSN, AGI, etc. She was very courteous but obviously could not help.
She did say she would talk to her supervisor about updating the Payment Status Not Available page, to reflect the kind of situation I described. She suggested I tried again in a week or two.
I have read taxpayers have until October 15 to request a payment if they have been left out. We are already early September! I might touch base with my congressman if I am still in the dark a week from now.
