@ Joew4
There are lots of delays this year due to the havoc caused by the China Coronavirus pandemic. It has thrown a monkey wrench into the bulk of operations at the IRS. Anything requiring any manual review/manual processing was shut down for several months as IRS centers closed and kept most personnel at home. The IRS only began opening back up to any extent a few weeks ago and has a huge backlog.
If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. A couple of users reported that at least for them, that was a backdoor route to a live agent at the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
