That's interesting...so glad you posted this. They blamed the error on me and said I must not have completed the process. They wouldn't even refund the fees! I have the payment receipt so was certain I completed. I'm in the same boat with my payment and never received costing us $1900!! I also am going to have penalties plus am finding it impossible to now correct!! I had to physically mail the 2018 bc it was the only way that I could now file but it's been months and because this year's taxes are taking priority (I called the IRS for help) it may take 5 to 8 more months for the paper 2018 to be processed. What a mess!
