After you file

I talked to the ITIN office over the phone today and asked for the status of my wife's ITIN application which was submitted through the local IRS office on March 5. The lady told me our application is still being processed and we have to wait for 9-11 weeks. Someone on this thread submitted their application on the same day and has already received the tax refund. I am really confused about how the ITIN office handles applications, a purely random process? Sorry, just me whining ...