Filed my Taxes

I filed my taxes 02/01/2020 and got accepted. Had to turn in a 1095 form which I faxed off on 02/22/2020. With the corona setting us backwards I waited paitently and looked on IRS "WHERE'S MY REFUND", nothing. I faxed my 1095 again on 06/16/2020. Here it is passed my date of getting my taxes and 08/10/2020 on the phone now with the IRS to tell me my refund isn't showing up in the system for 2019. Is there anything I need to do on my end to help speed the process? On turbo tax everything accepted for 2019 taxes but on my state it says file by mail and I haven't filed my state taxes yet? Is this why the IRS can't find my refund for 2019? Someone please help me out because I am confused and this is my second time doing my taxes with turbo tax and never had this problem?