Part of your post was cut off but perhaps this will help:
Waiting and not knowing the status of your tax return and refund can be frustrating.
Unfortunately TurboTax gets no information about the status of your refund.
In normal times, an amended return takes 16 weeks to process. Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
To protect the public and employees, and in compliance with orders of local health authorities around the country, certain IRS services such as live assistance on telephones, processing paper tax returns and responding to correspondence are still limited.
They are now taking phone calls with a limited staff but it's hard to get through.
Press reports indicate they are processing about 1 million mailed returns a week working through the backlog of millions of unprocessed mailed returns.
Once the IRS starts processing your amended return, you can track it at this site:
https://www.irs.gov/filing/wheres-my-amended-return
See this info about the current status of IRS operations:
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
