Thanks Texas Roger,
I got someone on the phone but they said that they do not see my file in the system and that it may not have been opened yet. They also said that the 16 weeks (that are allowed for processing amended returns) is being reset with a new start date of 8/1/2020 for any amendments (or other paper returns?) that were sent in anytime after covid-19 appeared. ☹️
Thanks.
