It is taking a lot longer for amended returns to be processed due to the Covid-19 slowdown in the IRS operations. They did not even process any mailed returns for many weeks and are now slowly catching up. All you can do is to continue to track the status using the web site.
You can try calling the IRS but if they haven't even opened your mailed return yet, they won't be able to tell you anything.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
