TurboTax is not a bank and by law cannot process refunds to pay the service charge. SBTPG is a bank that almost ALL self-prepared tax software companies use to process refunds, not just TurboTax.
As a regulated bank, SBTPG must adhere to banking regulations. If you have a problem with SBTPG then you should call them directly. TurboTax representatives have no access to SBTPG accounts.
See:
https://ttlc.intuit.com/community/refund-status/help/why-is-my-federal-refund-on-hold-with-santa-bar...
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
