I am a former CPA and Tax Professional and have been using Turbo Tax for over 10 years with no issues.
This year i filed on April 7th and asked that my fees be deducted from my refund (big mistake!).
Although it took the IRS until July 20th to process my refund i was expecting it to be direct deposited to my bank (my account information is accurate - checked multiple times).
Subsequently i discovered that SBTPG was the intermediary bank that was to receive my deposit, deduct the fees and deposit to my account. I also found that SBTPG had my account "on hold" for unusual activity (no explanation about what that was). I've spent the last 2 days attempting to resolve with SBTPG either via phone (contact number is simply an auto "spin cycle" with no information) or website (after inputting my information the site says my info is "not eligible". I dont know what that means. I find no information about next steps. This service is horrible and i wont be using Turbo Tax again.
