Same thing has happened to me apparently. I filed and my return was accepted by IRS on 4/7/20.
I tracked for months on the IRS website and finally saw that my refund had been processed on 7/20/20 and my refund had been "sent". I discovered through an email that SBTPG had my refund (apparently because i chose to have my Quickbooks fee deducted) and they had my refund "on hold". Their email said to access their website to clear up. I did that and found that my account was "not eligible" - whatever that means.
No additional information was provided and i have yet to talk with a human.
I'm ready to proceed legally as my refund amount is significant and i have received absolutely NO HELP!
