Tax Advocate says "A review shows that you e-filed but your filing has not been received for processing by the IRS." this seems almost impossible unless the IRS computer crashed during the time your return was being transmitted. it is the IRS computers that tell TT whether it is accepted or rejected. first I would go to IRS website register and see if they have a transcript of your 2019 return. there shouldn't be one if it wasn't processed.
If you are due a refund there are no penalties for filing late so I would keep it simple. try to e-file again.as you were instructed. this shouldn't be allowed because you already e-file according to the TA. But really can't be positive it will be rejected. if rejected, then paper file. use a method where you get proof of delivery. your refund will take longer.
if you owe then paper file. did you keep the TT acceptance e-mail? if so, include that. in the TT file if you save as PDF all forms and calculation worksheets hopefully there is a Postmark Report:Electronic Postmark include that. include payment follow TT instructions for data to write on check. Include a cover letter that explains you filed on such and such a date as shown by TT acceptance letter and Postmark report. if you have written documentation about all these events include that. finally state that since the original return was timely filed and payment was to be made on such and such a date (any date on or before 7/15/2020 would be timely), you request abatement of all penalties and interest for late filing and payment. include what IRS agents that you talked to and dates if you can. That you were told by the TA - indicate the name - the tax return was successfully e-filed but for some unexplained reason was not processed.
hopefully the IRS will waive the penalties and interest if you owe. if not, if it's worth it, you may need to engage the service of a pro to file form 843. this is a claim for refund or abatement of penalties and interest.
- • A refund or abatement of a penalty or addition to tax due to reasonable cause or other reason (other than erroneous written advice provided by the IRS) allowed under the law.
