@ Brittany Payton wrote:
So I can’t log into my 2018 account because I had to get a new phone and couldn’t reset the pass word now I can’t figure out how to download my 2018 tax return.
You can use the Account Recovery tool below by running it on your email address you can access. If that doesn't work, I've also provided a second method called "Try something else" at the bottom of this posting.
To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below. Since you have a different phone, run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link to your clipboard so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that tool, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
