In the before times..before Covid-19 and Before Trump there was a taxpayer advocate system where you could talk to someone to help you through the maze. Honestly there still is but it is overworked and under staffed.
https://taxpayeradvocate.irs.gov/contact-us and the people who are working are working remotely.
Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.
