I think I know what you mean. I completed my taxes and paid the fee to eFile them through Turbo Tax. The eFiling won't go through and no real people work at the Turbo Tax help center. I had to print and mail my taxes myself. Then, I had to go to my bank and request a charge back. I think Turbo Tax is horrible because they lie and say they offer support, when they don't. I wish you luck and hope you get your money back from Turbo tax.
