After you file

Phone support is worthless.  Even after getting a "service number" from the online help, they still don't answer the phone.  

 

In days prior, I spoke to a technical support rep, but all they did was reference search terms within the online help with no solution.

 

I asked for a supervisor..... and was put on hold for a supervisor for over 2 hours and finally just hung up.  

 

My business will be going elsewhere next year, if this isn't figured out.  

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