If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.
Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.
For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card
Getting to know the Turbo Prepaid Visa® Card
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