That was an unhelpful answer, and actually it sounded dismissive of a new customer. It did not explore what might be the possible options before uninstalling (to me an extreme and potentially time-involved measure), and then the possible way to connect with a live person who could help me if those options fail. Barring that, it did not indicate what I'd need to do uninstall and reinstall. I found myself irritated by the answer and considering what other software packages to buy next year.
