I tried to e-file federal and state 2019 taxes, and got a reject code IND-031-04 from the feds (the state rejected theirs because the feds had rejected).
I called the IRS, and asked the agent whether she could answer yes-or-no to the question "Is my 2018 AGI xxxxxxx?" (real AGI obscured). She agreed to do that, and then confirmed that the AGI I was reading from the Turbo Tax e-filing was correct (same number from my 2018 pdf and paper copy). Note that I paper-filed for 2018.
Then she asked about exactly how the AGI in turbo-tax was formatted (it was "xxx,xxx.", including the decimal but no cents (apparently the irs software can't deal with cents). She asked me to remove the decimal and try again. I did that, and got another IND-031-04 bounce.
I went back to the turbotax screen with the AGI again, and turbotax had restored the period after I erased it, so I'm guessing that it's ignoring my changes to the format.
The IRS agent also mentioned there was a way to e-file without the AGI value, using only my PIN.
My questions:
* Is there a way to e-file without the 2018 AGI? If so, how do I do that?
* If the 2018 AGI is required, is there a way to change the format that turbo-tax is sending to the IRS when it e-files?
* If there's nothing I can do to e-file, how do I go about recovering the money I spent for e-filing?
