After you file

My original question was cutoff. Here is the full question: 

We filed our taxes in Feb using Turbotax. We paid into state (they took the money out the same day) and had a refund for federal. Here it is 5 months later and no refund. I keep getting this same message saying they’re still being processed. I called the IRS, was on hold for 30 mins, finally got a person and she said she needed to get me to the correct department and when she transferred me, I got a recording stating my request could not be processed at this time and disconnected me. Beyond frustrated.

Anyone else file in Feb and experiencing this? https://www.irs.gov/taxtopics/tc152