In addition, please note that you are not able to get a transcript (actually, one for each year) at the present moment by mail because the IRS offices doing that are shut down. So if he cannot get the transcript online (which will probably require knowledge of things from his credit report to establish his identity), he may need to get a copy of his credit report from the FTC - see this FTC webpage - in order to be able the questions on the transcript page.
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