Hi there. I filed my 2019 taxes from the TurboTax mobile app. My taxes are extremely basic- all W2’s and ONE 1099-MISC form. I was charged $120 for the “self-employed product” plus the $50 CA state tax. On the app, I tried going back multiple times to change my pricing back to Deluxe and could not seem to find that option. I submitted a request to speak with a live agent, but after waiting about an hour (I was told the wait time would be 5 mins), I filed my taxes and was charged the total $170. I finally received the call and was told that it was my fault for submitting my return, not calling sooner, and using the desktop version since “the TurboTax app limits visibility to certain options such as clearing your pricing options and starting over”. So then is this product/app error?! This isn’t the first time I’ve been overcharged by TurboTax and I would like to know how I can be refunded the $60 difference from the Deluxe which I should have paid versus the $120 I paid for the “Self-Employed” (which I’m not!). Thanks.
