I had this problem too. Spent hours on the phone three months ago to resolve this-- did not resolve it. Intuit finally sent me to a how-to-resolve-it email message... with a link to a website where I could download IRS booklet and forms so I could fill out my own taxes by hand !!!!! They then sent me "Your issue has been resolved "email. Crappy service! Very poorly implemented never-to-be-customer-service service!
