I already tried that. The last time I called I talked to a so called Tax Advocate. She was rude and after listening to my pleas for help, she just said let me connect you with customer service! Then she was gone! I had to wait an additional 45 minutes and then that agent was rude too. She kept telling me to calm down when I wasn't angry! It was pissing me off! I still haven't gotten anything and I turned mine in the beginning of Feb. I don't think anyone knows what's going on!! During a pandemic it seems like they would want people to have their money but they don't care!!
