@Nyroska wrote:
Filed and accepted 1/27/20. No letters at all. Called and spoke to IRS agent 3/15/20. He stated NOTHING wrong, no red flags, no additional information required. Must be patient. ETA ballpark he said would be last week of April to the first week of May. Still nothing. It has been saying this since first week of Feb. "We have received your tax return and it is being processed." So there is something wrong and the agent lied to me?
How would it benefit the IRS agent to lie to you? They might have been wrong or had incorrect info, but purposely lying is not likely. Since that has been 3 months since you talked to them, I'll tell you how to talk to the IRS again, and if unsuccessful in getting info, how to contact the IRS Taxpayer Advocate Service.
Due to the Coronavirus, some of the IRS call centers are closed, some are operating with reduced personnel, some are gradually opening back up. Some users have been reporting that they have finally reached someone. Here is the normal method to reach an IRS live agent when they are operating smoothly.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
If you have no luck reaching the IRS, or if you can't get good info, you can try contacting the IRS Taxpayer Advocate Service for your area. They are still taking phone calls in most states. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
