I am experiencing this same issue, I have read on other forums here is what i found " Apparently if you use a tax preparer and have them take the cost out of the refund, it is considered a preparer refund and the money is sent to TurboTax. (Just got off the phone with the IRS). Now we need to contact TurboTax to find out why they still have our money. The IRS person said this is not the first phone call they have had from people about TurboTax with this issue."
