For the past 3 months, since your return was received by the IRS, the IRS has been essentially closed and they have not been processing tax returns. Nothing has happened to your refund other than your tax return has simply been stored securely until normal operations resume at the IRS.
We still do not yet know when processing of returns will resume at all service centers though some centers have started to see return of some personnel. I would expect significant delays to continue throughout the year, with a delay of up to several more months.
The IRS is also still not answering most phone lines and is unlikely to be able to provide you an update as it is not likely that your return has yet been scanned into their systems - but you can certainly try. The number is 1-800-829-1040.
@wongcheungkee
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