You must follow these steps exactly as written to reach a live agent. Good luck and hope this helps.
Here are the steps once you call
one 8 hundred 8 two nine ten 4 zero
1. Select language
2. Option 2
3. Opti0on 1
4. Option 3
5. Option 2
6. It will ask for social security number. Do not enter it. It will ask a second time. Do not enter it.
7. Option 2
8. Option 4
You will then be connected to an agent
If it has to do with your 1040a and your 8962, you have to fax it in to 8 five five 8 nine two 7 five 8 eight. Include a cover letter with name address social security number phone number and a brief explanation. Hope this helps someone.
