Hello turbo tax community i hope you aren't going through what i'm going through, scumbags at turbo tax how ya guys doing this fine day? Hope you guys are having a splendid day because i sure am not having a good time. Lets start this off, 5 months ago i filed my W2 a simple W2 from Publix supermarkets. I waited it out thinking that the corona virus pandemic has halted my tax return. All i could do is call turbo tax and talk to a human at the time and that's what i did. Talking to someone felt like it solved the issue, I don't recall who i was speaking with but she had claimed that i was getting my tax refund for 2019 and that she had the exact amount of what i was going to get. She then told me "don't worry its on the way " so i stopped worrying and just thought there was a delay in their systems due to corona, thinking completely positive. Another couple months pass i'm starting to really worry i proceed to call back and figure out why my tax return is taking an atrociously long time. A different lady picks up the phone i proceeded to ask her why my tax return still isn't here yet there was no solid answer no reason behind why i haven't received my return. The representative tells me the exact same thing the last lady told me don't worry its on the way i see it right here on my end, its on the way. SIX MONTHS! ITS NOW BEEN SIX MONTHS!. Alright so now that its been an extraordinarily long time since i put in my w2 for my 2019 tax return, I give turbotax a call. I browse through the internet trying to figure out a phone number to call TURNS OUT YOU NOW HAVE TO PAY TO SPEAK TO SOMEONE ITS YEAR 2020 BOYS WERE **bleep**ED THE PROGRAM IS NO LONGER FREE. So now i'm extremely aggravated and my entire family is equally as pissed, because of the **bleep**ty situation i'm currently in after losing my job to a **bleep**ing pandemic. My entire family is going to call the better business bureau and report it up i advise anyone that was blatantly lied to, to do the same. Never have i had a problem in the past with using turbotax to file my taxes. Obviously there is a new found corruption within the company, don't take your W2 to turbo tax you will end up equally as **bleep**ed as i am. NEW UPDATE i wrote this out 6/5/2020 LOW AND BEHOLD after calling turbo tax 50+ times 6 different numbers i manage to break the system and talk to a real person?! this did and didn't solve the issue at the same time i was lied to by the past employees. How did the two representatives in the past give me the exact amount and the confirmation that the return is on the way? When i managed to somehow someway talk to a real person she told me that there are no notes on my account that i was ever spoken too and that i never even filled it. This is complete bull**bleep** i i beg of you fellow Americans TRUST ME on this one don't take the chance spend $50-100 to file your taxes elsewhere you will save yourself from being lied too, i just don't want this to happen to anyone else in the world no one should have to go through what i went through.
