We have the same issues! When you call the IRS number, do NOT click the option for check status on your tax return. I had to hit option 3, and keep click the option for another question until it sent me to a live representative. Which they told me that department is shut down due to covid-19 and give it another 60 days to be reviewed. Also, to verify my W2's with what I submitted online. If there was an error to submit a form correcting, if not than wait out the 60 days.
