After you file

I filed on March 11, check my refund status still says processing. I have called the IRS 800 number ending in 1040 numerous times I go through the automated system and I follow the prompts and after I've entered in all the information it tells me that my taxes are still being processed and when there's an available date for my refund it will give me when it does not give me the option to talk to a live agent so how did you please help me out just like everyone else right now this money is going to keep my family afloat